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Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

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Tiger Cosmos

Consumer Experience Specialist
CX Specialist

Started professional career as a Business Analyst for EDS.
Chevrolet Marketing Team.
GM Customer Service and Incentive Team.
Comcast Sales Manager
Apple, Inc. – Business Team, Store Launch Team, Apple Steps of Service Trainer, and Customer Experience Specialist for retail stores.
Ford Motor Company – Lincoln Specialist, and currently Customer Experience Specialist

Check out the incredible speaker line-up to see who will be joining Tiger.

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Day 2: Customer Experience Culture & Engagement

Saturday, December 3rd, 2016

1:45 PM Steps Of Customer Engagement – Frontline Processes That Consistently Engage Customers

The focus of this talk is on the frontline execution of a customer experience strategy. How do employees consistently engage customers in the retail setting? Tiger will walk through a frontline Steps of Customer Engagement process for the Service Drive at a Ford Store. This process takes the input of similar process at Apple, Inc., Nordstrom, Four Seasons, and Starbucks.

• What is a Steps of Service or Engagement Process?
• Specific walk-through of a Steps of Engagement Process
The impact on the Customer Experience