Susan Fabry is Director of Customer Innovation and Insights for Sun Life Financial U.S. She is responsible for making connections between Sun Life’s products and the company’s broad customer base. Susan approaches her work through holistic creative problem solving and systems logic, as well as with a human needs point of view. She draws upon her more than 15 years of experience using emotional, physical and environmental influences to design solutions that meet the needs of different people. She was named to this position in May 2013.  

Prior to joining Sun Life, Susan worked as a Senior Strategist for Continuum, a design innovation consultancy, where she collaborated with clients to develop programs that helped them achieve their design and innovation goals. She also led a thought leadership program for Continuum that focused on women and children as a global driver of consumer decisions. She has worked in Munich, Germany for Siemens, designing a range of phones for TMobile and in New York City for Smart Design.

In addition, Susan has been a guest speaker at several conferences, a guest lecturer at Massachusetts Institute of Technology (MIT), Tufts University, Bentley University, and Simmons College, and has been published in Fast Company and Quartz.

Susan holds a Bachelor’s Degree in Psychology from Oberlin College and a Bachelor’s Degree in Industrial Design from the Rhode Island School of Design.