Sue Martin is the Director of Customer Service at Newegg Inc., the leading electronics-focused e-retailer in the United States. As a 20-year veteran of customer service management, Sue brings a strong background managing large customer service organizations and centers in the airline, wireless, cable and outsourcing and retail industries. Her experience includes center assessments for best practices and standards optimization, agent and management training programs, inter/intra-departmental communications programs and project management. Sue joined Newegg in early 2011 to lead the company’s award-winning customer service division.