Next Generation Customer Experience 2015 (past event)
March 23 - 25, 2015
Omni Hotels & Resorts, San Diego, CA
Contact Us: 1.888.482.6012
Robi Ganguly
CEO & Co-founder
Apptentive
Check out the incredible speaker line-up to see who will be joining Robi.
Download The Latest AgendaDay 3: Customer Experience Disruptors & Success Factors
Tuesday, January 3rd, 2017
12:25 PM Innovation Spotlights - NPL & Apptentive
12:25-12:35:The Disruptive Digital Advantage: Revolutionizing Customer Care Through High-Definition Video Collaboration
Learn more about how NPL is changing how businesses communicate with their customers through innovative video collaboration solutions. NPL's portfolio includes Spin™ developer tools and APIs, which can be integrated directly into a company's website or mobile applications to enable a seamless, high-quality videoconferencing and content-sharing experience. Now your company can interact in real-time and share valuable information directly to resolve issues faster and deepen customer loyalty. Try out Spin at: http://getspin.com/appstore
Thomas Engdahl , President/CEO, NPL
12:35-12:45: Giving Customers a Voice: Unlocking Mobile Conversations
If you’re like most companies, creating a customer-centric culture is paramount to your vision. But are you extending the customer experience across all channels? Are you reaching your customers where they are? In this presentation you’ll learn how to use mobile as a tool to listen to your customers. We’ll show you how to proactively reach out to your customers and arm them with a voice to express feedback and make suggestions. In the process, customer-savvy companies will find themselves saving money, creating a product roadmap that customers actually want, providing a superior, insight-based customer service, and increasing both customer engagement and loyalty.
Robi Ganguly , CEO & Co-founder, Apptentive
Learn more about how NPL is changing how businesses communicate with their customers through innovative video collaboration solutions. NPL's portfolio includes Spin™ developer tools and APIs, which can be integrated directly into a company's website or mobile applications to enable a seamless, high-quality videoconferencing and content-sharing experience. Now your company can interact in real-time and share valuable information directly to resolve issues faster and deepen customer loyalty. Try out Spin at: http://getspin.com/appstore
Thomas Engdahl , President/CEO, NPL
12:35-12:45: Giving Customers a Voice: Unlocking Mobile Conversations
If you’re like most companies, creating a customer-centric culture is paramount to your vision. But are you extending the customer experience across all channels? Are you reaching your customers where they are? In this presentation you’ll learn how to use mobile as a tool to listen to your customers. We’ll show you how to proactively reach out to your customers and arm them with a voice to express feedback and make suggestions. In the process, customer-savvy companies will find themselves saving money, creating a product roadmap that customers actually want, providing a superior, insight-based customer service, and increasing both customer engagement and loyalty.
Robi Ganguly , CEO & Co-founder, Apptentive