As Director, Customer Experience Design & Analytics, Ram heads Customer Analytics and Continuous Process Improvement strategies for Discover’s credit card operations. He is responsible for providing data driven business insights by leading teams focused on Voice of the Customer Analytics, Demand Management, Predictive Analytics and Web Analytics. Before joining Discover in 2013, Ram held several leadership positions in Customer Planning and Strategy at US Airways. Prior to US Airways, Ram worked as a Consultant & Professional Engineer for ESG Engineering for several years in the fields of Computational Engineering Analysis and Lean Six Sigma. Ram holds a B.E. in Mechanical Engineering from University of Delhi, M.S. in Mechanical Engineering from Michigan State University, and, Master of Business Administration from Arizona State University.