As Vice President, Inflight Experience, Rachel is responsible for developing and delivering in-flight Service with the primary objective of maintaining the highest level of customer service being delivered by the 3000+ Inflight Crewmembers at JetBlue.  She has over 25 years of experience within the airline industry, much of it dedicated to the design and implementation of new products and services.

Rachel’s airline career started early -  while she was still at College, interning for Air Canada in the UK and since then she’s spent over 25 years working in the airline world - for Delta in the UK, Germany and Atlanta, then several years with United in Chicago joining JetBlue in July 2009 as Director, Product Development. While born just outside of London and married to an Irishman they are pleased to call New York home! Outside of work Rachel enjoys running – she’s run several marathons and also has a love of travel which is lucky as she has family living across 3 continents – the US, Europe and Asia.