Miguel Quiroga is Executive Director of Customer Experience for Verizon Communications’ Video/Broadband Division. In this role, he is responsible for establishing and leading the business integration strategy and execution of cross channel customer engagement efforts for both contact center and digital channels including TV, online, mobile, social, and voice. He leads a team focused on creating and implementing customer engagement practices to balance both customer experience and profitability.

Miguel was previously Director of Employee Experience and Customer Business Intelligence Systems where he was accountable for the user experience design strategy and technology operations of Verizon’s self-service intranet that reached 200000 employees in 50 countries as well as capabilities such as Voice of the Customer analytics, Voice of the Employee ideation, and social business collaboration. Earlier, he served in various technology director roles in CRM and sales operations, capital planning, and program management functions.

Miguel holds an MBA from Columbia University and a BS in Computer Science from The University of Texas at Dallas. He serves on the National Advisory Council of DonorsChoose.org, a non-profit that allows individuals to donate directly to public school classroom projects and was listed in the top 10 Most Innovative companies in 2014 by Fast Company. Miguel is an advisor for the Parental Readiness & Empowerment Program (PREP), a program of the Educational Opportunities Project of the Lawyers' Committee for Civil Rights Under Law, which focuses on improving student performance and equitable educational opportunities. He is also a member of HITEC, a global leadership organization of Hispanic business and technology executives.