Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

Contact Us: 1.888.482.6012

Michael Perman, Dean of Innovation at Gap, Inc.

Michael Perman


Dean of Innovation
Gap, Inc.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Day 1: Customer Experience Strategy & Design

Thursday, November 3rd, 2016


8:50 AM Keynote: How To Utilize Co-Creation To Better Deliver On Customer Needs

Michael will share Gap Inc’s MINDSPARK method of co-creation, which is being used to evolve ideas in new products, store design, marketing and more. In addition to co-creating with customers, The MINDSPARK method has been used to co-create with employees, leading to higher engagement, better ideas and stronger overall culture of creativity.