Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

Contact Us: 1.888.482.6012

Melinda Briana Epler, Chief Executive Officer at ChangeCatalyst.co

Melinda Briana Epler


Chief Executive Officer
ChangeCatalyst.co

Check out the incredible speaker line-up to see who will be joining Melinda Briana.

Download The Latest Agenda

Day 3: Customer Experience Disruptors & Success Factors

Tuesday, January 3rd, 2017


10:10 AM Panel: Socially Driven Experiences—The Impact Of Peer Influence On Consumer Decisions

Customers are using social media more than ever to drive their decision making around products and services. This panel will examine:
• The impact of peer influence on consumer behavior and preferences
• What and how your company should engage on social media
• How to use social content to help drive consumer decisions
• How to create consumer evangelists and advocates