Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

Contact Us: 1.888.482.6012

Kerry Bodine, Co-Author at Outside In: The Power Of Putting Customers At The Center Of Your Business

Kerry Bodine


Co-Author
Outside In: The Power Of Putting Customers At The Center Of Your Business

Check out the incredible speaker line-up to see who will be joining Kerry.

Download The Latest Agenda

Day 1: Customer Experience Strategy & Design

Thursday, November 3rd, 2016


3:50 PM CX Leaders Champagne Roundtables

Table 1: Harnessing Voice of Customer Analytics To Drive Better Business Results
Eric Feinberg, Senior Director, Product Strategy, Answers

Table 2: Storing And Accessing Customer Data In Real Time
Geriel Thornburg May, Director, Customer Experience, Genworth Financial

Table 3: Ideas For Building Brand Advocates

Table 4: Operationalizing The Customer Experience—Linking CX With Process Excellence

Table 5: Voice of the Customer—How To Get Started & Lessons Learned
Cassie Alvey, Former VP and General Manager, Mrs. Fields Gifts

Table 6: Leveraging Customer Advisory Boards
Jennifer Maldonado, Senior Program Analyst, Voice of the Gamer Program, Activision

Table 7: Thinking Like A Lean Start Up To Promote CX Innovation

Table 8: Complaint Management To Drive CX Improvement
Heather Gjerde, Social Media Specialist, Scripps Health

Table 9: Customer Co-Creation Methodologies
Kerry Bodine, Co-Author, Outside In: The Power Of Putting Customers At The Center Of Your Business

Table 10: Personas For Customer Lifetime Value
Carol Buehrens, Customer Experience Strategist, ICW Group