Next Generation Customer Experience 2015 (past event)
March 23 - 25, 2015
Omni Hotels & Resorts, San Diego, CA
Contact Us: 1.888.482.6012
Kellan Williams
Manager, Customer Insight & Analytics
Safelite AutoGlass
Check out the incredible speaker line-up to see who will be joining Kellan.
Download The Latest AgendaDay 3: Customer Experience Disruptors & Success Factors
Tuesday, January 3rd, 2017
12:25 PM Presentation: Driving NPS Through Sentiment Analysis
Hear how Safelite® uncovers insights behind NPS to improve customer satisfaction. By leveraging Ascribe Inspector™, the auto glass repair giant gained actionable insights from its 500,000 annual survey responses.