Kathryn(Katy) is currently the manager for American Family Insurance’s Customer Experience team. An accomplished professional that has spanned across industries and business disciplines, Katy has developed a strong understanding of the customer through a sales, service and marketing lens.  Katy also has experience in care center operations leadership, financial services business development and talent sourcing/management.  Her education includes from a bachelor’s degree from the University of Wisconsin, previously held insurance licenses and a Pathways to Leadership alum.