John Corrigan is Vice President of Customer Experience at ACT in Iowa City and is responsible for developing new customer-facing solutions designed to better serve millions of students, educators and educational institutions with personalized experiences.  Mr. Corrigan’s CX organization at ACT includes teams focused on user experience, customer journey mapping, new reporting concepts, customer metrics, web-based solutions, social business models, service design and design thinking.  Prior to joining ACT and entering the not-for-profit sector, Mr. Corrigan spent more than 20 years in the technology industry working for a combination of large and small software and consulting services companies ranging from the global consulting firm Accenture to innovative start-ups in Austin, Texas.  Mr. Corrigan has worked with a variety of technology products and services spanning fields such as cloud-based systems, mobile applications, enterprise software and business intelligence.  Mr. Corrigan has been a keynote presenter at Salesforce.com’s Dreamforce conference, served as a panelist at SXSWedu, presented at Social Media Week and has been quoted in major business publications such as Forbes Magazine.  He earned a B.A. degree at Drake University and M.S. degree from Northwestern University.