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Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

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Jeannie Walters

Co-Founder
Global CX Panel

Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consulting firm dedicated to creating fewer ruined days for customers- improving loyalty, customer retention, and overall customer experience.
Jeannie is a Certified Customer Experience Professional (CCXP), a TEDx Speaker, the Chicagoland Ambassador for the Customer Experience Professionals Association, and a member of the global Editorial Team for Social Media Club. She currently co-hosts a popular business podcast called Crack the Customer Code with Adam Toporek, a global customer service expert.
She was named one of the Huffington Post's “Top 100 Most Social Customer Service Pros On Twitter" and the Online Marketing Institute's "Top 20 Digital Marketing Strategists for 2015."

Check out the incredible speaker line-up to see who will be joining Jeannie.

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Day 2: Customer Experience Culture & Engagement

Saturday, December 3rd, 2016

3:05 PM Interview: Capturing, Mapping And Measuring Emotional Response

How are organizations mapping the emotional connections that a customer has with their brand? What are the benefits to capturing and measuring emotion vs. more traditional methods of capturing customer feedback? What are the challenges and how can you overcome them?

Day 3: Customer Experience Disruptors & Success Factors

Tuesday, January 3rd, 2017