Jim Di Ciaula, is Director, Customer Experience, Personal & Small Business Banking at BMO Harris Bank. Jim is a senior leader applying over 25 years of financial services experience to evolving the Bank’s customer experience strategy and supporting discipline.  He is responsible for proactive design and management of the customer experience, in support of the bank’s vision; including establishing Voice of the Customer programs; development of customer insights to inform customer strategies; cultivating customer loyalty, and enhancing the overall delivery of the customer experience.  He is a passionate change agent and visible leader, creating an environment for continued growth and sustained success.

A graduate of DePaul University, Chicago (B.S. Accounting; MBA Finance), Jim began his career at BMO Harris in 1990. He has held a number of leadership positions across the organization including Corporate Audit;  Risk Management; Business Banking; Product Management; Marketing and Customer Strategies; and Acquisition Integration.

Jim has served on numerous community and non-profit boards and committees during his career.  In addition, Jim currently is currently President of the Board for Tri City Family Services, a family-centered mental health and wellness center in the Fox Valley, and a passionate advocate of the not-for-profit community in his home town of St. Charles, including Lazarus House, Living Well Cancer Resource Center and CASA Kane County.  Jim is also an active member of the BAI Retail Delivery Conference Planning Committee and Christ Community Church, St. Charles, Illinois.