David Mingle is the Executive Director, GM North America Customer Experience at General Motors. In this role, he is responsible for leading the execution of global customer experience strategies and processes in the U.S., Canada and Mexico. This includes customer and dealer standards, as well as contact centers.

Prior to joining General Motors, Mingle served as Senior Director, Chief Customer Manager for Nissan North America, where he led Nissan North America’s customer experience activities. In this position, he formed and chaired the organization’s Customer Experience Program Management Office, which coordinated and provided governance for customer-related activities across all of Nissan’s business functions. In addition, he oversaw lead management, owner direct marketing and customer support call center operations across various communication platforms, which included the extension of the organization’s customer support framework to include social media.

Mingle began his diverse Automotive career at Ford Motor Company, where he gained experience as a financial analyst before taking on a role in marketing.

A native of Illinois, Mingle received both his Bachelor of Arts Degree in Economics and his Master of Science Degree in Economics and Finance from the University of Illinois at Urbana-Champaign. He currently serves as a board member for several personal interest organizations including the Jason Whitfield Foundation, which has provided scholarships to aspiring Olympic athletes in men’s gymnastics. Mingle resides in Oakland Township, Mich., with his wife, Heather, and is the father of three children.