Dave leads the Expert Services team for MaritzCX.  With more than 20 years of applied experience in both organizational and consumer contexts, he is well versed in all aspects of customer experience (CX) and consumer research.  He has held several positions at Maritz Research over the past 12 years, most recently running Client Solutions and the Automotive Sector.  Previously, Dave was Director of Proprietary Research for J.D. Power and Associates and held various management positions at Toyota Motor Sales and American Savings Bank. 
 
Dave earned his M.A. and Ph.D. in Applied Psychology from Claremont Graduate University, and earned his undergraduate degree at Shippensburg University of Pennsylvania.  He has extensive experience in product, advertising, social trend, and CX research, and regularly writes and presents on those topics.  Dave also served as Adjunct Professor of Marketing at California State University, Dominguez Hills, and worked in the Drucker School of Management.  He resides in the foothills of the Ozarks with his wife and two daughters in Rogers, Arkansas.