Next Generation Customer Experience 2015 (past event)
March 23 - 25, 2015
Omni Hotels & Resorts, San Diego, CA
Contact Us: 1.888.482.6012
Cassie Alvey
Former VP, General Manager
Mrs. Fields Gifts
Check out the incredible speaker line-up to see who will be joining Cassie.
Download The Latest AgendaDay 1: Customer Experience Strategy & Design
Thursday, November 3rd, 2016
3:50 PM CX Leaders Champagne Roundtables
Table 1: Harnessing Voice of Customer Analytics To Drive Better Business Results
Eric Feinberg, Senior Director, Product Strategy, Answers
Table 2: Storing And Accessing Customer Data In Real Time
Geriel Thornburg May, Director, Customer Experience, Genworth Financial
Table 3: Ideas For Building Brand Advocates
Table 4: Operationalizing The Customer Experience—Linking CX With Process Excellence
Table 5: Voice of the Customer—How To Get Started & Lessons Learned
Cassie Alvey, Former VP and General Manager, Mrs. Fields Gifts
Table 6: Leveraging Customer Advisory Boards
Jennifer Maldonado, Senior Program Analyst, Voice of the Gamer Program, Activision
Table 7: Thinking Like A Lean Start Up To Promote CX Innovation
Table 8: Complaint Management To Drive CX Improvement
Heather Gjerde, Social Media Specialist, Scripps Health
Table 9: Customer Co-Creation Methodologies
Eric Feinberg, Senior Director, Product Strategy, Answers
Table 2: Storing And Accessing Customer Data In Real Time
Geriel Thornburg May, Director, Customer Experience, Genworth Financial
Table 3: Ideas For Building Brand Advocates
Table 4: Operationalizing The Customer Experience—Linking CX With Process Excellence
Table 5: Voice of the Customer—How To Get Started & Lessons Learned
Cassie Alvey, Former VP and General Manager, Mrs. Fields Gifts
Table 6: Leveraging Customer Advisory Boards
Jennifer Maldonado, Senior Program Analyst, Voice of the Gamer Program, Activision
Table 7: Thinking Like A Lean Start Up To Promote CX Innovation
Table 8: Complaint Management To Drive CX Improvement
Heather Gjerde, Social Media Specialist, Scripps Health
Table 9: Customer Co-Creation Methodologies
Kerry Bodine, Co-Author, Outside In: The Power Of Putting Customers At The Center Of Your Business
Table 10: Personas For Customer Lifetime Value
Carol Buehrens, Customer Experience Strategist, ICW Group
Table 10: Personas For Customer Lifetime Value
Carol Buehrens, Customer Experience Strategist, ICW Group
Day 3: Customer Experience Disruptors & Success Factors
Tuesday, January 3rd, 2017