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Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

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Carlos Herrera

Senior Product Manager, Cloud Platform
Thermo Fisher Scientific

Carlos is the Global Cloud Software Services Program Manager for Thermo Fisher – Life Sciences Group, which is one of the largest providers of biological products and services for research and applied markets. He is passionate about technology and how it can become a key enabler to make the world healthier, cleaner and safer.

He received his M.S. Degree in Technology Management from The Wharton School and The School of Engineering at the University of Pennsylvania. He graduated with a B.S. Degree in Mechanical Engineering from Stevens Institute of Technology in Hoboken, NJ.

Check out the incredible speaker line-up to see who will be joining Carlos.

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Day 3: Customer Experience Disruptors & Success Factors

Tuesday, January 3rd, 2017

12:45 PM Presentation: Building a Digitization Roadmap To Improve CX By Understanding Customers

Digitization has already impacted the customer experience for more than a decade. Most organizations are data rich, but insight poor, but that is changing.
Many of the processes we create or improve require IT. The information revolution is evolving into the intelligent information revolution. Technologies like Cloud Computing, Making sense of Big Data are “The Internet of things” are making possible to literately “connect the dots” to better understand Customers and improve their experience.
Learning Objectives:
• Share best practices on “Digitization” roadmaps
• Help identify where in the Digitization roadmap is your organization
• How ALL functions directly impact the Customer Experience