Next Generation Customer Experience 2015 (past event)

March 23 - 25, 2015

Omni Hotels & Resorts, San Diego, CA

Contact Us: 1.888.482.6012

Brenda Morris, Board of Directors at Boot Barn

Brenda Morris


Board of Directors
Boot Barn

Check out the incredible speaker line-up to see who will be joining Brenda.

Download The Latest Agenda

Day 1: Customer Experience Strategy & Design

Thursday, November 3rd, 2016


11:20 AM Workshop D: Customer Experience Optimization—Making Your Vision A Reality

We all want our customers to be passionate and engaged with our businesses, loyal and repeating. How do we make this vision of happy, engaged, returning customers a reality – our employees! This session will focus on how to train and incentivize your employees to deliver exceptional experiences that bring your customers back over and over. Join us for this fun, interactive session where you will get to role play and have fun while learning some new ideas from your peers and Brenda.